⚠ Partial Coverage
Porto
→ Madrid
Thai Airways International · 439 km · Max €0 compensation
Departure
OPO
Francisco de Sá Carneiro Airport
Porto, Portugal
✈
Arrival
MAD
Adolfo Suárez Madrid–Barajas Airport
Madrid, Spain
Under 3 hours
—
No entitlement
3+ hour delay
—
Standard threshold
4+ hour delay
—
Long-haul extended
⚠ Check your departure airport
Thai Airways International is based in Thailand. EC 261/2004 applies to this route only if departing from an EU member state airport. Check whether OPO is located within the EU.
How to Claim Your Compensation
01Gather your boarding pass and booking confirmation as proof of travel.
02Submit a written claim to Thai Airways International's customer service referencing EC 261/2004.
03If they reject or ignore your claim within 14 days, escalate to your National Enforcement Body.
04For claims under €2,000 you can use the EU Small Claims Procedure without a lawyer.
Thai Airways International OPO–MAD: Full Compensation Guide
The Thai Airways International route from Francisco de Sá Carneiro Airport (OPO) to Adolfo Suárez Madrid–Barajas Airport (MAD) covers approximately 439 kilometres. Under EC 261/2004, passengers on this route are entitled to check eligibility based on departure airport for delays of 3 or more hours upon arrival.
To be eligible, your flight must have been operated by Thai Airways International, the delay must have been within the airline's control (not caused by extraordinary circumstances such as severe weather), and you must have checked in on time. Claims can be submitted up to 6 years after the flight date in most EU jurisdictions.