⚠ Partial Coverage
Ujung Pandang
→ Ternate
Sriwijaya Air · 1,089 km · Max €0 compensation
Departure
UPG
Hasanuddin International Airport
Ujung Pandang, Indonesia
✈
Arrival
TTE
Sultan Khairun Babullah Airport
Ternate, Indonesia
Under 3 hours
—
No entitlement
3+ hour delay
—
Standard threshold
4+ hour delay
—
Long-haul extended
⚠ Check your departure airport
Sriwijaya Air is based in Indonesia. EC 261/2004 applies to this route only if departing from an EU member state airport. Check whether UPG is located within the EU.
How to Claim Your Compensation
01Gather your boarding pass and booking confirmation as proof of travel.
02Submit a written claim to Sriwijaya Air's customer service referencing EC 261/2004.
03If they reject or ignore your claim within 14 days, escalate to your National Enforcement Body.
04For claims under €2,000 you can use the EU Small Claims Procedure without a lawyer.
Sriwijaya Air UPG–TTE: Full Compensation Guide
The Sriwijaya Air route from Hasanuddin International Airport (UPG) to Sultan Khairun Babullah Airport (TTE) covers approximately 1,089 kilometres. Under EC 261/2004, passengers on this route are entitled to check eligibility based on departure airport for delays of 3 or more hours upon arrival.
To be eligible, your flight must have been operated by Sriwijaya Air, the delay must have been within the airline's control (not caused by extraordinary circumstances such as severe weather), and you must have checked in on time. Claims can be submitted up to 6 years after the flight date in most EU jurisdictions.