⚠ Partial Coverage
Jakarta
→ Phuket
Indonesia AirAsia · 1,834 km · Max €0 compensation
Departure
CGK
Soekarno-Hatta International Airport
Jakarta, Indonesia
✈
Arrival
HKT
Phuket International Airport
Phuket, Thailand
Under 3 hours
—
No entitlement
3+ hour delay
—
Standard threshold
4+ hour delay
—
Long-haul extended
⚠ Check your departure airport
Indonesia AirAsia is based in Indonesia. EC 261/2004 applies to this route only if departing from an EU member state airport. Check whether CGK is located within the EU.
How to Claim Your Compensation
01Gather your boarding pass and booking confirmation as proof of travel.
02Submit a written claim to Indonesia AirAsia's customer service referencing EC 261/2004.
03If they reject or ignore your claim within 14 days, escalate to your National Enforcement Body.
04For claims under €2,000 you can use the EU Small Claims Procedure without a lawyer.
Indonesia AirAsia CGK–HKT: Full Compensation Guide
The Indonesia AirAsia route from Soekarno-Hatta International Airport (CGK) to Phuket International Airport (HKT) covers approximately 1,834 kilometres. Under EC 261/2004, passengers on this route are entitled to check eligibility based on departure airport for delays of 3 or more hours upon arrival.
To be eligible, your flight must have been operated by Indonesia AirAsia, the delay must have been within the airline's control (not caused by extraordinary circumstances such as severe weather), and you must have checked in on time. Claims can be submitted up to 6 years after the flight date in most EU jurisdictions.