⚠ Partial Coverage
Balikpapan
→ Yogyakarta
Citilink Indonesia · 1,019 km · Max €0 compensation
Departure
BPN
Sultan Aji Muhamad Sulaiman Airport
Balikpapan, Indonesia
✈
Arrival
JOG
Adi Sutjipto International Airport
Yogyakarta, Indonesia
Under 3 hours
—
No entitlement
3+ hour delay
—
Standard threshold
4+ hour delay
—
Long-haul extended
⚠ Check your departure airport
Citilink Indonesia is based in Indonesia. EC 261/2004 applies to this route only if departing from an EU member state airport. Check whether BPN is located within the EU.
How to Claim Your Compensation
01Gather your boarding pass and booking confirmation as proof of travel.
02Submit a written claim to Citilink Indonesia's customer service referencing EC 261/2004.
03If they reject or ignore your claim within 14 days, escalate to your National Enforcement Body.
04For claims under €2,000 you can use the EU Small Claims Procedure without a lawyer.
Citilink Indonesia BPN–JOG: Full Compensation Guide
The Citilink Indonesia route from Sultan Aji Muhamad Sulaiman Airport (BPN) to Adi Sutjipto International Airport (JOG) covers approximately 1,019 kilometres. Under EC 261/2004, passengers on this route are entitled to check eligibility based on departure airport for delays of 3 or more hours upon arrival.
To be eligible, your flight must have been operated by Citilink Indonesia, the delay must have been within the airline's control (not caused by extraordinary circumstances such as severe weather), and you must have checked in on time. Claims can be submitted up to 6 years after the flight date in most EU jurisdictions.