✓ EC 261/2004 Applies
Istanbul
→ Madrid
Pegasus Airlines · 2,756 km · Max €400 compensation
Departure
SAW
Sabiha Gökçen International Airport
Istanbul, Turkey
✈
Arrival
MAD
Adolfo Suárez Madrid–Barajas Airport
Madrid, Spain
Under 3 hours
—
No entitlement
3+ hour delay
€400
Medium-haul flight 1,500–3,500 km
4+ hour delay
€400
Medium-haul flight 1,500–3,500 km
✓ You are likely eligible for compensation
Pegasus Airlines is an EU-registered carrier. All flights on this airline are protected under EC 261/2004, regardless of destination. If your SAW–MAD flight was delayed 3+ hours or cancelled, you have a valid claim.
How to Claim Your Compensation
01Gather your boarding pass and booking confirmation as proof of travel.
02Submit a written claim to Pegasus Airlines's customer service referencing EC 261/2004.
03If they reject or ignore your claim within 14 days, escalate to your National Enforcement Body.
04For claims under €2,000 you can use the EU Small Claims Procedure without a lawyer.
Pegasus Airlines SAW–MAD: Full Compensation Guide
The Pegasus Airlines route from Sabiha Gökçen International Airport (SAW) to Adolfo Suárez Madrid–Barajas Airport (MAD) covers approximately 2,756 kilometres. Under EC 261/2004, passengers on this route are entitled to €400 compensation for delays of 3 or more hours upon arrival.
To be eligible, your flight must have been operated by Pegasus Airlines, the delay must have been within the airline's control (not caused by extraordinary circumstances such as severe weather), and you must have checked in on time. Claims can be submitted up to 6 years after the flight date in most EU jurisdictions.