⚠ Partial Coverage
Santo
→ Norsup
Air Vanuatu · 67 km · Max €0 compensation
Departure
SON
Santo Pekoa International Airport
Santo, Vanuatu
✈
Arrival
NUS
Norsup Airport
Norsup, Vanuatu
Under 3 hours
—
No entitlement
3+ hour delay
—
Standard threshold
4+ hour delay
—
Long-haul extended
⚠ Check your departure airport
Air Vanuatu is based in Vanuatu. EC 261/2004 applies to this route only if departing from an EU member state airport. Check whether SON is located within the EU.
How to Claim Your Compensation
01Gather your boarding pass and booking confirmation as proof of travel.
02Submit a written claim to Air Vanuatu's customer service referencing EC 261/2004.
03If they reject or ignore your claim within 14 days, escalate to your National Enforcement Body.
04For claims under €2,000 you can use the EU Small Claims Procedure without a lawyer.
Air Vanuatu SON–NUS: Full Compensation Guide
The Air Vanuatu route from Santo Pekoa International Airport (SON) to Norsup Airport (NUS) covers approximately 67 kilometres. Under EC 261/2004, passengers on this route are entitled to check eligibility based on departure airport for delays of 3 or more hours upon arrival.
To be eligible, your flight must have been operated by Air Vanuatu, the delay must have been within the airline's control (not caused by extraordinary circumstances such as severe weather), and you must have checked in on time. Claims can be submitted up to 6 years after the flight date in most EU jurisdictions.