⚠ Partial Coverage
Zhengzhou
→ Hangzhou
Shanghai Airlines · 781 km · Max €0 compensation
Departure
CGO
Zhengzhou Xinzheng International Airport
Zhengzhou, China
✈
Arrival
HGH
Hangzhou Xiaoshan International Airport
Hangzhou, China
Under 3 hours
—
No entitlement
3+ hour delay
—
Standard threshold
4+ hour delay
—
Long-haul extended
⚠ Check your departure airport
Shanghai Airlines is based in China. EC 261/2004 applies to this route only if departing from an EU member state airport. Check whether CGO is located within the EU.
How to Claim Your Compensation
01Gather your boarding pass and booking confirmation as proof of travel.
02Submit a written claim to Shanghai Airlines's customer service referencing EC 261/2004.
03If they reject or ignore your claim within 14 days, escalate to your National Enforcement Body.
04For claims under €2,000 you can use the EU Small Claims Procedure without a lawyer.
Shanghai Airlines CGO–HGH: Full Compensation Guide
The Shanghai Airlines route from Zhengzhou Xinzheng International Airport (CGO) to Hangzhou Xiaoshan International Airport (HGH) covers approximately 781 kilometres. Under EC 261/2004, passengers on this route are entitled to check eligibility based on departure airport for delays of 3 or more hours upon arrival.
To be eligible, your flight must have been operated by Shanghai Airlines, the delay must have been within the airline's control (not caused by extraordinary circumstances such as severe weather), and you must have checked in on time. Claims can be submitted up to 6 years after the flight date in most EU jurisdictions.