⚠ Partial Coverage
Cuiaba
→ Goiania
Azul · 745 km · Max €0 compensation
Departure
CGB
Marechal Rondon Airport
Cuiaba, Brazil
✈
Arrival
GYN
Santa Genoveva Airport
Goiania, Brazil
Under 3 hours
—
No entitlement
3+ hour delay
—
Standard threshold
4+ hour delay
—
Long-haul extended
⚠ Check your departure airport
Azul is based in Brazil. EC 261/2004 applies to this route only if departing from an EU member state airport. Check whether CGB is located within the EU.
How to Claim Your Compensation
01Gather your boarding pass and booking confirmation as proof of travel.
02Submit a written claim to Azul's customer service referencing EC 261/2004.
03If they reject or ignore your claim within 14 days, escalate to your National Enforcement Body.
04For claims under €2,000 you can use the EU Small Claims Procedure without a lawyer.
Azul CGB–GYN: Full Compensation Guide
The Azul route from Marechal Rondon Airport (CGB) to Santa Genoveva Airport (GYN) covers approximately 745 kilometres. Under EC 261/2004, passengers on this route are entitled to check eligibility based on departure airport for delays of 3 or more hours upon arrival.
To be eligible, your flight must have been operated by Azul, the delay must have been within the airline's control (not caused by extraordinary circumstances such as severe weather), and you must have checked in on time. Claims can be submitted up to 6 years after the flight date in most EU jurisdictions.