⚠ Partial Coverage
San Andres Island
→ Providencia
SATENA · 94 km · Max €0 compensation
Departure
ADZ
Gustavo Rojas Pinilla International Airport
San Andres Island, Colombia
✈
Arrival
PVA
El Embrujo Airport
Providencia, Colombia
Under 3 hours
—
No entitlement
3+ hour delay
—
Standard threshold
4+ hour delay
—
Long-haul extended
⚠ Check your departure airport
SATENA is based in Colombia. EC 261/2004 applies to this route only if departing from an EU member state airport. Check whether ADZ is located within the EU.
How to Claim Your Compensation
01Gather your boarding pass and booking confirmation as proof of travel.
02Submit a written claim to SATENA's customer service referencing EC 261/2004.
03If they reject or ignore your claim within 14 days, escalate to your National Enforcement Body.
04For claims under €2,000 you can use the EU Small Claims Procedure without a lawyer.
SATENA ADZ–PVA: Full Compensation Guide
The SATENA route from Gustavo Rojas Pinilla International Airport (ADZ) to El Embrujo Airport (PVA) covers approximately 94 kilometres. Under EC 261/2004, passengers on this route are entitled to check eligibility based on departure airport for delays of 3 or more hours upon arrival.
To be eligible, your flight must have been operated by SATENA, the delay must have been within the airline's control (not caused by extraordinary circumstances such as severe weather), and you must have checked in on time. Claims can be submitted up to 6 years after the flight date in most EU jurisdictions.