⚠ Partial Coverage
Surabaya
→ Ujung Pandang
Sriwijaya Air · 791 km · Max €0 compensation
Departure
SUB
Juanda International Airport
Surabaya, Indonesia
✈
Arrival
UPG
Hasanuddin International Airport
Ujung Pandang, Indonesia
Under 3 hours
—
No entitlement
3+ hour delay
—
Standard threshold
4+ hour delay
—
Long-haul extended
⚠ Check your departure airport
Sriwijaya Air is based in Indonesia. EC 261/2004 applies to this route only if departing from an EU member state airport. Check whether SUB is located within the EU.
How to Claim Your Compensation
01Gather your boarding pass and booking confirmation as proof of travel.
02Submit a written claim to Sriwijaya Air's customer service referencing EC 261/2004.
03If they reject or ignore your claim within 14 days, escalate to your National Enforcement Body.
04For claims under €2,000 you can use the EU Small Claims Procedure without a lawyer.
Sriwijaya Air SUB–UPG: Full Compensation Guide
The Sriwijaya Air route from Juanda International Airport (SUB) to Hasanuddin International Airport (UPG) covers approximately 791 kilometres. Under EC 261/2004, passengers on this route are entitled to check eligibility based on departure airport for delays of 3 or more hours upon arrival.
To be eligible, your flight must have been operated by Sriwijaya Air, the delay must have been within the airline's control (not caused by extraordinary circumstances such as severe weather), and you must have checked in on time. Claims can be submitted up to 6 years after the flight date in most EU jurisdictions.