⚠ Partial Coverage
Addis Ababa
→ Nairobi
Kenya Airways · 1,164 km · Max €0 compensation
Departure
ADD
Addis Ababa Bole International Airport
Addis Ababa, Ethiopia
✈
Arrival
NBO
Jomo Kenyatta International Airport
Nairobi, Kenya
Under 3 hours
—
No entitlement
3+ hour delay
—
Standard threshold
4+ hour delay
—
Long-haul extended
⚠ Check your departure airport
Kenya Airways is based in Kenya. EC 261/2004 applies to this route only if departing from an EU member state airport. Check whether ADD is located within the EU.
How to Claim Your Compensation
01Gather your boarding pass and booking confirmation as proof of travel.
02Submit a written claim to Kenya Airways's customer service referencing EC 261/2004.
03If they reject or ignore your claim within 14 days, escalate to your National Enforcement Body.
04For claims under €2,000 you can use the EU Small Claims Procedure without a lawyer.
Kenya Airways ADD–NBO: Full Compensation Guide
The Kenya Airways route from Addis Ababa Bole International Airport (ADD) to Jomo Kenyatta International Airport (NBO) covers approximately 1,164 kilometres. Under EC 261/2004, passengers on this route are entitled to check eligibility based on departure airport for delays of 3 or more hours upon arrival.
To be eligible, your flight must have been operated by Kenya Airways, the delay must have been within the airline's control (not caused by extraordinary circumstances such as severe weather), and you must have checked in on time. Claims can be submitted up to 6 years after the flight date in most EU jurisdictions.