✓ EC 261/2004 Applies
Hangzhou
→ Guilin
KLM Royal Dutch Airlines · 1,164 km · Max €250 compensation
Departure
HGH
Hangzhou Xiaoshan International Airport
Hangzhou, China
✈
Arrival
KWL
Guilin Liangjiang International Airport
Guilin, China
Under 3 hours
—
No entitlement
3+ hour delay
€250
Short-haul flight under 1,500 km
4+ hour delay
€250
Short-haul flight under 1,500 km
✓ You are likely eligible for compensation
KLM Royal Dutch Airlines is an EU-registered carrier. All flights on this airline are protected under EC 261/2004, regardless of destination. If your HGH–KWL flight was delayed 3+ hours or cancelled, you have a valid claim.
How to Claim Your Compensation
01Gather your boarding pass and booking confirmation as proof of travel.
02Submit a written claim to KLM Royal Dutch Airlines's customer service referencing EC 261/2004.
03If they reject or ignore your claim within 14 days, escalate to your National Enforcement Body.
04For claims under €2,000 you can use the EU Small Claims Procedure without a lawyer.
KLM Royal Dutch Airlines HGH–KWL: Full Compensation Guide
The KLM Royal Dutch Airlines route from Hangzhou Xiaoshan International Airport (HGH) to Guilin Liangjiang International Airport (KWL) covers approximately 1,164 kilometres. Under EC 261/2004, passengers on this route are entitled to €250 compensation for delays of 3 or more hours upon arrival.
To be eligible, your flight must have been operated by KLM Royal Dutch Airlines, the delay must have been within the airline's control (not caused by extraordinary circumstances such as severe weather), and you must have checked in on time. Claims can be submitted up to 6 years after the flight date in most EU jurisdictions.