⚠ Partial Coverage
Gorontalo
→ Ujung Pandang
Lion Mentari Airlines · 732 km · Max €0 compensation
Departure
GTO
Jalaluddin Airport
Gorontalo, Indonesia
✈
Arrival
UPG
Hasanuddin International Airport
Ujung Pandang, Indonesia
Under 3 hours
—
No entitlement
3+ hour delay
—
Standard threshold
4+ hour delay
—
Long-haul extended
⚠ Check your departure airport
Lion Mentari Airlines is based in Indonesia. EC 261/2004 applies to this route only if departing from an EU member state airport. Check whether GTO is located within the EU.
How to Claim Your Compensation
01Gather your boarding pass and booking confirmation as proof of travel.
02Submit a written claim to Lion Mentari Airlines's customer service referencing EC 261/2004.
03If they reject or ignore your claim within 14 days, escalate to your National Enforcement Body.
04For claims under €2,000 you can use the EU Small Claims Procedure without a lawyer.
Lion Mentari Airlines GTO–UPG: Full Compensation Guide
The Lion Mentari Airlines route from Jalaluddin Airport (GTO) to Hasanuddin International Airport (UPG) covers approximately 732 kilometres. Under EC 261/2004, passengers on this route are entitled to check eligibility based on departure airport for delays of 3 or more hours upon arrival.
To be eligible, your flight must have been operated by Lion Mentari Airlines, the delay must have been within the airline's control (not caused by extraordinary circumstances such as severe weather), and you must have checked in on time. Claims can be submitted up to 6 years after the flight date in most EU jurisdictions.