⚠ Partial Coverage
Shanghai
→ Urumqi
Hainan Airlines · 3,272 km · Max €0 compensation
Departure
SHA
Shanghai Hongqiao International Airport
Shanghai, China
✈
Arrival
URC
Ürümqi Diwopu International Airport
Urumqi, China
Under 3 hours
—
No entitlement
3+ hour delay
—
Standard threshold
4+ hour delay
—
Long-haul extended
⚠ Check your departure airport
Hainan Airlines is based in China. EC 261/2004 applies to this route only if departing from an EU member state airport. Check whether SHA is located within the EU.
How to Claim Your Compensation
01Gather your boarding pass and booking confirmation as proof of travel.
02Submit a written claim to Hainan Airlines's customer service referencing EC 261/2004.
03If they reject or ignore your claim within 14 days, escalate to your National Enforcement Body.
04For claims under €2,000 you can use the EU Small Claims Procedure without a lawyer.
Hainan Airlines SHA–URC: Full Compensation Guide
The Hainan Airlines route from Shanghai Hongqiao International Airport (SHA) to Ürümqi Diwopu International Airport (URC) covers approximately 3,272 kilometres. Under EC 261/2004, passengers on this route are entitled to check eligibility based on departure airport for delays of 3 or more hours upon arrival.
To be eligible, your flight must have been operated by Hainan Airlines, the delay must have been within the airline's control (not caused by extraordinary circumstances such as severe weather), and you must have checked in on time. Claims can be submitted up to 6 years after the flight date in most EU jurisdictions.