⚠ Partial Coverage
Bangkok
→ Shantou
China Southern Airlines · 1,988 km · Max €0 compensation
Departure
BKK
Suvarnabhumi Airport
Bangkok, Thailand
✈
Arrival
SWA
Jieyang Chaoshan International Airport
Shantou, China
Under 3 hours
—
No entitlement
3+ hour delay
—
Standard threshold
4+ hour delay
—
Long-haul extended
⚠ Check your departure airport
China Southern Airlines is based in China. EC 261/2004 applies to this route only if departing from an EU member state airport. Check whether BKK is located within the EU.
How to Claim Your Compensation
01Gather your boarding pass and booking confirmation as proof of travel.
02Submit a written claim to China Southern Airlines's customer service referencing EC 261/2004.
03If they reject or ignore your claim within 14 days, escalate to your National Enforcement Body.
04For claims under €2,000 you can use the EU Small Claims Procedure without a lawyer.
China Southern Airlines BKK–SWA: Full Compensation Guide
The China Southern Airlines route from Suvarnabhumi Airport (BKK) to Jieyang Chaoshan International Airport (SWA) covers approximately 1,988 kilometres. Under EC 261/2004, passengers on this route are entitled to check eligibility based on departure airport for delays of 3 or more hours upon arrival.
To be eligible, your flight must have been operated by China Southern Airlines, the delay must have been within the airline's control (not caused by extraordinary circumstances such as severe weather), and you must have checked in on time. Claims can be submitted up to 6 years after the flight date in most EU jurisdictions.